Within 24 hours
After becoming aware of the reportable vulnerability or incident. Notify without undue delay; this is the outer time limit.
Sell software or connected devices in the EU? We help review the technical work behind CRA requirements, prepare product security records and organise Article 14 reporting.

The Cyber Resilience Act, or CRA, is Regulation (EU) 2024/2847. It sets EU rules for the security of hardware and software products with digital elements. A product should be designed securely, supported with security fixes and supplied with information that helps people use it safely.
Start with products supplied commercially in the EU whose intended or reasonably foreseeable use involves a direct or indirect data connection to a device or network. A software publisher or a business selling a device under its own brand may be the manufacturer. Importers and distributors have their own duties.
Scope needs a product-specific check. Non-commercial free and open-source software and products covered by certain sector rules, such as medical device legislation, have exclusions. Cloud services are not automatically all covered or all excluded: some remote processing is part of a covered product.
Overview: CRA legal text, Articles 2, 13–24, 27–34 and Annex I.
These tasks affect product releases, supplier information and the way support works. They take time to establish and test. Start by identifying the products, the people responsible for them and the records you already have. Then agree the missing work and who will carry it out.
Article 14 reporting obligations apply. Covered products already on the EU market can also be affected.
Product security, documentation and conformity obligations become applicable. Earlier products have transitional rules; substantial modifications can change their position.
Article 71 sets the dates and Article 69 the transition. Open-source software stewards have distinct Article 24 reporting duties applying from 11 December 2027. Read the regulation.
Manufacturers must report actively exploited vulnerabilities and severe incidents affecting the security of their covered products. An actively exploited vulnerability has reliable evidence of malicious exploitation without permission. A scanner finding alone does not establish that condition.
Article 14 also defines the severe-incident threshold, including actual or potential harm to the product’s protection of sensitive or important data or functions, or the introduction or execution of malicious code in the product or a user’s systems.
After becoming aware of the reportable vulnerability or incident. Notify without undue delay; this is the outer time limit.
From that same awareness point, not 72 hours after the early warning. Supply the available detail and corrective or mitigating measures.
Exploited vulnerability: within 14 days after a corrective or mitigating measure is available.
Severe incident: within one month after the incident notification.
Manufacturers must also inform affected users about the vulnerability or incident and appropriate measures without undue delay, as required by Article 14(8).
See Article 14 and the Commission’s reporting explanation. This is a practical summary, not a determination that a particular event meets the reporting threshold.
The ENISA Single Reporting Platform (SRP), established under Article 16, is the submission route. It routes notifications to the relevant national computer security incident response team (CSIRT) and ENISA. The platform has its own registration and access roles.
ENISA platform access, registration guidance and user manual ↗
We agree the product scope and the type of help you need: readiness work, reporting preparation or support with a specific event. A proposal can include:
Note the awareness time, affected product versions and evidence available.
The product owner confirms the scope; engineering checks the impact; the named reporting contact prepares the draft.
An agreed notification draft, a record of approvals and submission, and assigned follow-up actions.
Track updates, corrective measures and user communication. Record what remains unresolved.
Example of an agreed workflow, not a completed client case or a promise of emergency availability.
An SBOM is a list of software components in a product. It helps answer “Do we use the affected library, and in which versions?” CRA Annex I includes an SBOM requirement as part of vulnerability handling.
VEX records whether a known vulnerability affects a particular product, with the reasoning behind that conclusion. It can help organise technical evidence. It is not itself a CRA certificate or a replacement for reporting.
Keep component records linked to the product version they describe. When a vulnerability is reported, check whether the component is present, whether the affected function can be reached and which configurations are exposed. Assign someone to review the conclusion when the product changes.
A product description, how it is supplied in the EU, the responsible team, available component records and your current vulnerability process. For a specific event, include the timeline and a brief description; agree a secure way to share sensitive material.
We can help prepare the information and support the submission process. Any submission on your behalf needs an agreed scope, manufacturer approval and appropriate platform access. Manufacturer responsibilities remain with your business.
Availability and response arrangements must be agreed before relying on this service for time-critical reporting. Contacting WFH does not pause a reporting deadline or establish round-the-clock support.
No. We help with technical preparation and agreed implementation. Product classification, legal interpretation and the applicable conformity assessment must be addressed separately.
Reviewed against the linked official sources on . Check current guidance when applying these rules to a product or incident.
Tell us what is happening, what it affects and when you need help. We’ll discuss whether we can help and what a useful first piece of work would be.